Customer Service for Delivery Crews

This one day interactive course is designed for delivery drivers, drivers' mates, and warehouse operatives who support them, whose jobs involve interaction with customers on a face to face basis, and therefore represent the face of their organisation.

People buy people, and the delivery driver is the first person they see with their goods and the last person they see prior to their next purchase.

The customer will often use this experience to decide whether to buy from them again or simply go elsewhere. Organisations that pride themselves on their customer service are recognising the vital role and impact the delivery driver has on their reputation. If this is you, then this course can help your organisation build their brand image.

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