Customer Service Skills Training

This training seeks to develop creativity in service deliverers and focuses on gaining a commitment to being the best in the business. Having a true customer focus lies not just in designing customer experiences but also in appreciating the customer as an individual and seeing things from their point of view.

A variety of specialist skills training includes:

- voice skills training to ensure tone and control of the conversation reflects the requirements of the customer

- key communication skills to ensure a smooth streamlined transaction

- rapport building to make the customer feel at ease

- staying positive and enthusiastic

- assertiveness to control the interaction in all customer interactions

- structuing the conversation to keep control and ensure effective and efficient communication

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