Case Studies

CFA Training | Customer Service centre skills training
Case Studies

Midlands Housing Association Group

“I feel that the reason why this training is so successful and different from any other we have had is that Neville spends time with the team and managers, so he really understands our focus and commitment to our customers. He gains an understanding of our weaknesses so he can devise the training to address specific areas and needs.

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Honeycomb Group Case Study
Case Studies

Honeycomb Group

“We’ve introduced small changes which are moving mountains internally and externally. Staff are now thinking about and questioning how they interact with customers and how they can change how they carry out their roles.”

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