This training will enable your call handlers to provide exceptional customer experiences. It seeks to develop creativity in service deliverers and focuses on gaining a commitment to being the best in the business. Having a true customer focus lies in appreciating the customer as an individual and seeing things from their point of view. The course will provide vital tools and techniques to:
- defuse customer emotion and build positivity and rapport in the customer to ensure a positive experience throughout
- sound confident, professional and friendly throughout the call
- build rapport to make the customer feel at ease
- stay positive and enthusiastic
- use positive language instead of negative and positively influence the customer
- take and maintain control the interaction through to it’s conclusion
- structure the conversation to ensure effective and efficient communication
- handle complaints and criticism in a positive way
You can view a breakdown of the course HERE, or alternatively download details of the course below: