Our Courses
Management and Leadership Training
We specialise in Management Training, and pride ourselves on our pragmatic delivery style and the realism we place on challenges faced by today’s managers and leaders.
Management skills training is vital in any industry and must form a key part of their business training plan.
Our Management and Leadership programmes can help you:
- increase productivity;
- improve staff morale and motivation;
- increase efficiency : time, cost, quality;
- reduce staff issues and grievances;
- reduce sickness and absence levels;
- improve communication across the business and within teams;
- activate team and individual development;
- realise true empowerment;
- have managers doing their real jobs.
All of our management training courses are designed specifically to meet the development needs of your people. Your vision, values and culture will also play a vital role in the design of the progarmme to help ensure alignment with your business goals.
Our trainers are all experienced people managers at all levels of management, having successfully lead teams in highly pressurised working environments. They have lead teams through an array of situations and challenges and bring real life management skills and experience to the training room.
Delegates will be able to bring personal workplace challenges to the development programmes and come away with practical proven steps to resolving them.
Our Courses
Assertiveness Skills
This course will give delegates the opportunity to learn more about themselves and how they come across to others
Building A High Performing Team
These courses identify the differing strengths of team members and help them to use their individual talents
Change Management – Surviving Change
The saying “if it ain’t broke don’t fix it” no longer stands in business. The saying has been replaced with “if it ain’t broke, break it and fix it again”. If continual improvement is not part of your business you will be overtaken by your competitors. This course will be tailored to include the changes currently being experienced by your team
Coaching Skills
Coaching is an essential ingredient in managing performance and getting the best out of a team. Coaching is an essential ingredient in managing performance and getting the best out of a team. Tomorrow’s people managers are coaches, leading as well as developing their teams to become more effective and efficient
Conducting Effective Appraisals
A key message in this training includes the need to provide support and direction throughout the year. This will include having regular one to ones throughout the year, monitoring performance and feeding back whenever possible. There must be NO surprises in an appraisal
Effective Communication Skills
Time and time again poor communication comes up in customer and employee surveys as being a priority for improvement.High pressure workplaces and tightening of targets have affected communication adversely. This course will be tailored to your organisations requirements, and provides the skills to communicate effectively……giver and receiver.
Effective Delegation
This course tackles the barriers to delegation and explores the key skills in becoming an effective delegator: the delegation process, the manager’s role, management styles, assertive behaviour, coaching and monitoring performance.
Handling Compliments, Complaints & Criticism Positively
We used to put up with poor service, but now the average UK customer is starting to find their voice and complaints are on the increase as poor standards in customer service are being challenged.Process experts are given the responsibility of handling these complaints, but if they aren’t given the skills to defuse customer’s emotion and handle complaints and criticism positively they can easily make it worse.
Influencing Skills
This course looks at human behaviour and why we get along with some people and why we don’t get on with others. This is what underpins how you influence others, and applying these skills correctly to interactions will have a positive influence on others.
Leadership Skills – Leading Others to Succeed
This course concentrates on the achievement of tasks through people and focuses on the theory that if you look after your people, your people will look after the task.
Making Meetings Work
This highly practical course is for those who want to take more control of meetings to ensure successful outcomes.Whether it is a formal and informal meeting, key steps need to be taken to ensure a success outcome.
Management Development Program – Modular
We build a programme which fits your requirements and delivers clear measurable results.
Motivating Others to Succeed
Create an environment where individuals can become self motivated….the greatest form of motivation.
Presentation Skills
Highly participative offering the benefit of personal feedback from the trainer and your audience during practical presentation
Problem Solving and Decision Making
This course intoduces delegates to several tools and techniques which can be employed to help make effective decisions and solve problems
Project Management
This course is only run by experienced project managers who have a proven track record in ‘landing’ both small and large projects.
Report Writing
Participants leave with the knowledge of how to write concise reports which fulfill the needs and requirements of the reader.
Selection and Recruitment
If you are or will be involved in recruitment and selection in the future this course will help you immensely.
Stress Management
Managers have a responsibility to look out for signs of stress in their team and manage the levels of ‘pressure’ within the group.
Time and Self Management
This programme takes a six step approach to effective time and self management which mixes systematic time management principles with personality traites:
Say hello
Let’s get started.
We would love to hear from you!
Let us help you develop the people you’re proud of.