Customer testimonials
Here’s what our clients say about us.
- ‘Very very useful. Fun and interesting. I have changed my approach at work already based on this course. Highly recommend it.’
- ‘The course was delivered in a fun and engaging way which helps to make what I have learnt more memorable.’‘Excellent course, very informative and easy to listen to. Trainer was very engaging and knowledgeable.’
- ‘I was quite anxious about attending this course but the trainer made it a really good experience which I enjoyed.’
- ‘I was very negative about coming on this course but I have found it very enjoyable and I think I have learned a lot.’
- ‘Enjoyed that the course appeals to the way people learn differently.’
- ‘Trainer was very engaging and positive, read each attendee very well and made the course fun and I felt comfortable voicing my opinions / answers.’
- ‘Neville has been a great trainer, I have learnt a lot in the training.’
- ‘Really enjoyed both days, trainer was fabulous!!’
- ‘Really enjoyed my training with CFA – the training sessions are really helpful and the activities are really fun! Would highly recommend.’
- ‘Thank you for the brilliant sessions. They were engaging, fun, interesting and full of knowledge which I can take to better my skills in the future. 6 stars were needed! Thanks!’
- ‘Thank you for an engaging and informative training. There was a mix of teaching methods, which made it really easy to stay engaged and think about things differently, getting maximum value out of the training.’
- ‘An absolutely fantastic training provider! Quite possibly the most engaging training course I’ve ever had the pleasure to attend – would wholly recommend to any company looking to improve their staff’s customer service and communication skills!’
- ‘Brilliant training session full of useful information and interactive activities that keep you engaged. Neville was great, friendly and full of enthusiasm which came across in the training making for a fun and insightful session.’
- ‘Brilliant training session full of useful information and interactive activities that keep you engaged. The trainer was great, friendly and full of enthusiasm which came across in the training making for a fun and insightful session.’
- ‘This is some of the best training I have had. It was informative and most importantly extremely applicable in our daily lives at work. Neville was an excellent trainer as he made it fun and also very personal. I hope we see each other again soon but thanks for opening my mind to certain things I should be/not doing at work.’
- ‘I’ve worked with CFA Training on multiple occasions where he delivered skills training on areas including communication, client interaction and delivering a great experience for our clients. Both content and delivery were superb, and the interactive sessions were what really made the training great.’
- ‘I highly recommend CFA Training to anyone who is looking for any form of customer service training. Neville is one of the most engaging and passionate trainers I’ve ever had the pleasure of working with. He takes the time to really understand your business and puts together a bespoke training and coaching programme. Sessions are engaging and really support individuals in understanding how to bring to live an improvement in day-to-day customer service. Thank you so much!’
- ‘CFA Training has been fantastic for me and our team in developing our customer service skills over the last few months. The training sessions are fun and engaging and he’s a superb coach. Hoping to have him back in the future and would highly recommend.’
- ‘CFA Training has delivered training across our business and I’ve seen first-hand the relevance of this and how it has positively impacted the team. CFA is highly respected and this helps them to achieve great results. The training is engaging, relevant, brings out the best in people and also there is a lot of laughter which is great to hear.’
- ‘The Client Experience Training was amazing! The trainer made us all feel so comfortable and the activities were all very impactful and fun! I didn’t think I would be able to stay focused for a whole day of training but they made it easy.’
- ‘With client calls being a new area for me, I really found this sessions beneficial. I think you’re billiant at what you do and thank you so much for your time.’
- This course has helped me to better understand how to speak to clients with more confidence and to plan if I need to be at meetings or not.’
Happy Clients
“Neville is an excellent and very unique trainer who has the ability to ensure all delegates walk away from his sessions feeling that they have enhanced their skills and have a clear understanding of how to improve and continue to improve their skills when dealing with customers.”
Helen Roberts
Customer Service Manager, Whg
“CFA Training has been instrumental in helping us to improve our drivers' and other
team members' customer service performance.
What has impressed me most about CFA Training is that they are able to relate to staff at many levels in our business and that their approach ensures that our staff try to empathise with the customer and that their training ensures they are more able to cope with those occasions where the customer might appear to be unreasonable in their expectations.”
Mark Harrison
Director of Service Operations for Bensons for Beds, Harvey’s Furniture Store & Cargo
“I feel that part of the reason why this training is so successful and different from any other we have had is that Neville spends time with the team and managers so he really understands our focus and commitment to our customers. He also then gains an understanding of our weaknesses so he can devise the training to address specific areas and needs.
We consistently received positive feedback from delegates who attended Neville’s courses, with regards to training style and achieving course learning objectives. Neville’s courses have undoubtedly contributed to an enhanced level of customer service within Waterloo Housing's customer contact centre.
He is an extremely approachable and positive individual, who is flexible in his attitude to working with others, ensuring that his course content is designed to meet the specific needs of the client organisation.”
Carol Trappett
Head of Customer Service, Waterloo
“CFA’s methodology is surprisingly simple and relies upon real life “shadowing” of the individuals concerned as opposed to being a prescriptive framework to ensure employees follow some predefined path.
Having gone through the shadowing phase, each employee has “best practice” concepts explained to them based on their actual job need as indicated in the shadowing exercise so that the required changes make sense to the individual and the advantages relate to their specific roles, creating immediate ‘buy in’ from their teams, as in many cases it makes their roles easier.
So successful was this process that it was decided relatively early on to introduce a culture change throughout the business.”
Steve Hardeman
Managing Director Clevedon Fasteners Ltd
“My experience of CFA Training has been that they were professional, communicative, flexible, thorough, knowledgeable and easy to do business with. The Team Leaders they coached have certainly developed new and useful skills and will now be as a result much better equipped at both managing their own teams and working together as team with their peers going forward.
I started training with Neville and Richard in a bid to develop commonality in working practice within our company. They have been exceptionally helpful in assisting with my development and I can’t thank them enough for having such a positive impact on my journey. I never expected to achieve so much in such a short space of time. They have helped me through times when I believed I couldn’t succeed.
Each coaching session with Richard was tailored to my needs and he was always willing to share his expert knowledge and answer any of my questions.
Throughout the programme they were committed and inspirational…and I can’t recommend them enough!”
MyPolicy – Car Insurance Broker
“Neville is an excellent trainer and is able to tailor the training around the delegates needs. Neville has delivered many training sessions for us and the feedback from delegates has always been positive and helpful in their roles. Neville is very professional, easy to communicate with and is very knowledgeable. Neville takes time to get to know delegates and can then devise the training around their needs. Neville’s training has helped my team develop in their roles.”
Alison Hill
Donor Support & Volunteer Manager Midlands Air Ambulance Charity
